Frequently Asked Questions
Delivery times typically range from 7 to 12 business days, depending on the complexity of the costume and whether it's custom-made. Orders are then shipped based on your selected delivery method.
Yes, we offer custom sizing for many of our costumes. Simply reach out to us and provide your measurements, including bust, waist, hips, height, and any other required dimensions. Kindly note custom sizing will require additional processing time.
Our costumes are made from high-quality materials, such as polyester, spandex, cotton blends, leather, and other specialty fabrics, depending on the design.
Yes, we provide shipping to Australia, Canada, New Zealand, the US, and EU countries. Shipping fees and delivery times may vary depending on your location.
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the courier’s website.
Yes, expedited processing and shipping options are available for select products. Contact our customer service team with your required date, and we’ll do our best to accommodate your request.
Absolutely! If you have a specific costume in mind, contact us with reference images and details, and we’ll let you know if we can source it for you.
Yes, we provide discounts for large orders, including group costumes for events or performances. Please contact us for more details on bulk pricing.
We are not responsible for delays caused by shipping carriers or natural calamity. However, if your order hasn’t arrived within the maximum estimated timeframe, please contact us, and we’ll assist in resolving the issue.
We make every effort to ensure that our costumes look exactly like the photos, and each design is an accurate representation of the original reference.
